Shipping Policy

Reliable Worldwide Shipping from Luxevéria

At Luxevéria, we deliver orders worldwide using established logistics providers selected for careful parcel handling and dependable service. Each purchase is verified, securely packed, and prepared before dispatch, with shipment tracking supplied whenever available through the assigned carrier. Qualifying purchases may also receive Free Shipping when the required order value is reached. This Shipping Policy explains preparation schedules, expected transit times, delivery charges, tracking availability, customs obligations, and other essential shipping conditions.

1. Preparing Your Order

Following successful payment authorization, your purchase is checked, organized, protected with suitable packaging, and made ready for carrier collection within 3–5 business days. This preparation period allows our fulfillment team to confirm transaction details, inspect the ordered products, and package each parcel appropriately before shipment.

A shipping confirmation email will be issued once the package has departed from the fulfillment location.

Order preparation takes place from Monday to Friday, excluding recognized public holidays.
Busy sales events, seasonal demand, and holiday periods may occasionally extend the standard processing schedule.
Purchases completed outside normal business hours begin preparation on the next available working day.

2. Expected Delivery Period

Luxevéria provides international delivery to supported destinations. Transit speed may differ according to the receiving country, customs procedures, courier operations, weather conditions, and local transportation networks.

Standard Delivery Estimate: Most parcels arrive within 14–21 business days after dispatch.

Border inspections, national holidays, extreme weather, courier backlogs, or unforeseen transport disruptions may result in additional transit time. Tracking updates are generated by carrier scans and may not appear continuously throughout every stage of the journey.

3. Delivery Charges

Any applicable shipping cost is displayed during checkout before payment is submitted. A standard delivery charge may apply depending on the order, while purchases reaching the advertised minimum value may automatically qualify for Free Shipping.

A fixed shipping charge may be applied regardless of the total parcel weight or number of products purchased.
Free delivery is activated automatically when the cart total meets the qualifying amount shown on luxeveria.org.
The complete delivery cost is presented clearly before the customer confirms payment.
When an approved full refund is issued, it includes the eligible product value and the original delivery fee paid.

4. Shipment Tracking

A tracking number may be provided after the parcel has been dispatched when tracking is supported by the destination and delivery provider. You can review the latest available shipment activity by entering your order details on our Track Your Order page. Tracking information will also be included in the dispatch email when available.

5. Customs Charges and Import Requirements

Cross-border shipments may attract customs duties, import taxes, brokerage costs, or administrative fees imposed by the destination country. These charges are determined by local authorities and are separate from the purchase price and delivery charge collected by Luxevéria.

The recipient is responsible for paying any import duty, tax, customs assessment, or locally applied clearance fee.
Parcels rejected because customs charges remain unpaid may be returned, with refund eligibility assessed after the carrier confirms the final outcome.
Customs examinations and border clearance procedures can extend the estimated delivery schedule.

6. Delayed, Missing, or Damaged Shipments

Once a package has been accepted by the courier, transportation, scanning, and final delivery are managed through the carrier’s network. Although these stages are outside our direct operation, Luxevéria will offer reasonable assistance when a shipping problem is reported.

If tracking shows a completed delivery but the parcel is not visible, inspect entrances, mail areas, secure locations, and neighboring addresses before contacting the local courier.
Missing shipment cases may require a formal investigation by the delivery company before a resolution is confirmed.
For products received damaged, retain the item, shipping box, internal packaging, and labels, then provide clear photographs promptly.

7. Correct Delivery Information

Customers must verify that the recipient name, street address, apartment or unit number, city, region, postal code, country, and telephone number are accurate before placing an order. Luxevéria cannot accept responsibility for unsuccessful delivery caused by incorrect, incomplete, or outdated shipping details entered during checkout.

Contact our support team immediately when an address amendment is required before dispatch.
Delivery information normally cannot be edited once the parcel has entered the courier system.

8. Unsuccessful Delivery and Returned Parcels

Shipments returned because of unsuccessful delivery attempts, recipient rejection, unpaid import charges, or inaccurate address information will be assessed after the courier verifies the parcel’s final status.

Reshipment: When available, another shipment may be arranged after the recipient confirms complete and accurate delivery details.
Approved Refunds: An eligible full refund includes the complete approved product amount and the original shipping charge paid.

9. Shipping Support

For assistance with expected delivery times, parcel tracking, shipment status, or an address correction, submit your order information through our Contact Us page.