Refund and Cancellation Policy

Refund & Return Policy – Purchase with Confidence at Luxevéria

1. Refund and Return Guidelines

At Luxevéria, we want every order to be handled with clarity, fairness, and care. When an eligible product does not meet your expectations, you may request a return and refund according to the requirements below. Our process is structured to make each request easy to understand and review.

1.1 Conditions for an Eligible Return

  • The item must be returned unused, complete, and free from damage, together with its original packaging, labels, components, and accessories.
  • Your return request must be submitted within 30 days after the recorded delivery date.
  • Order confirmation or another valid form of purchase verification must be provided for review.
  • Customers are encouraged to use a trackable shipping service when sending an approved return.

1.2 Products That Cannot Be Returned

  • Consumable goods that have been unsealed, tested, used, altered, or damaged after receipt.
  • Downloadable content, digital goods, store credits, promotional certificates, and gift cards.
  • Custom-made, personalized, engraved, or specially produced items.
  • Merchandise identified as Final Sale before purchase.
  • Products affected by incorrect use, insufficient care, accidental damage, or unauthorized modification.

1.3 When Approved Refunds Are Issued

After the returned product reaches us, it will be inspected to verify compliance with this policy. Eligible refunds are normally submitted within 7–10 business days using the payment method selected for the original transaction. You will receive confirmation once processing is complete, although additional posting time may be required by your bank or payment provider.

1.4 Delivery Charges and Return Shipping

  • Initial delivery charges are generally non-refundable unless the return results from an error confirmed on our part.
  • The customer is responsible for return postage unless the product is verified as faulty, damaged on arrival, or different from the item ordered.
  • Any applicable restocking charge will be disclosed before the return request receives final authorization.

2. Cancelling an Order

An order may only be cancelled before it enters preparation, fulfillment, or shipment. After dispatch, cancellation is no longer possible because the parcel is already moving through the delivery network. Once the package arrives, you may submit a return request if the item qualifies under this policy.

2.1 Cancellation Requirements

  • Your request must reach us before order preparation or dispatch has started.
  • Specially produced, customized, or personalized items cannot be cancelled once work on the order has begun.
  • Dispatched orders must be received first and then handled through the standard return procedure.

2.2 Submitting a Cancellation Request

To ask for an order cancellation, use the Contact Us page and provide your order number together with the email address entered at checkout. Our customer care team will check the current order status and advise whether cancellation remains available.

2.3 Charges After Dispatch

  • Orders already handed to the carrier are subject to the regular return conditions.
  • Return delivery expenses may be deducted or charged when the parcel is in transit or has already been delivered.

3. Product Exchanges and Replacements

When an item is delivered damaged, defective, or different from what you ordered, Luxevéria will review the matter and provide an appropriate solution. Approved claims may qualify for a replacement at no additional product cost. The issue must be reported within 7 days of delivery, accompanied by the order number and clear photographs of the item, packaging, and visible problem.

3.1 Replacement Conditions

  • The product should remain unused and be retained with its packaging and included contents whenever possible.
  • Replacement options depend on current inventory and the availability of an equivalent suitable item.
  • When our team verifies that the problem qualifies, return instructions or a prepaid shipping label may be supplied.

4. Help with Your Request

For assistance with a return, refund, cancellation, exchange, or replacement, submit your order number and a concise description of the issue through our Contact Us page. Providing complete information helps our support team assess your request more efficiently.